Refund Policy

At HYR Studio, we believe in the value we provide and want you to be completely satisfied with our Service. This Refund Policy outlines when and how you can receive a refund.

1. Our 14-Day Money-Back Guarantee

We offer a no-questions-asked 14-day money-back guarantee on all paid subscriptions.

How It Works

• Start your paid subscription (Creator, Business, Agency, or Enterprise)
• Try the Service for up to 14 days
• If you are not completely satisfied for any reason, request a full refund
• We will refund 100% of your payment—no questions asked

Guarantee Terms

• The 14-day period begins on the date of your first paid subscription
• Applies to both monthly and annual subscriptions
• Available for first-time paid subscribers
• Returning customers who previously received a refund are not eligible

2. Refund Eligibility

2.1 Guaranteed Refunds (14-Day Period)

During your first 14 days, you are eligible for a full refund for any reason, including:

• The Service does not meet your expectations
• You changed your mind
• The features are not what you needed
• Any other reason—no explanation required

2.2 Discretionary Refunds (After 14 Days)

After the 14-day guarantee period, refunds may be considered at our discretion for:

• Persistent bugs that prevent you from using core features
• Service outages that significantly impact your usage
• Data loss caused by our systems (not user error)

• Duplicate charges
• Incorrect plan charges
• Charges after cancellation confirmation

• Medical emergencies (with documentation)
• Other exceptional situations reviewed case-by-case

2.3 Annual Subscription Refunds

For annual subscriptions:

• Within 14 days: Full refund guaranteed
• After 14 days: Pro-rata refund may be considered for documented technical issues
• After 3 months: Generally not eligible, except for billing errors

3. What Is Not Refundable

The following are generally not eligible for refunds:

• Free Plan Usage: The Free plan has no cost to refund
• Credits Already Used: If you have fully consumed your monthly credits
• Generated Content: Content already created using the Service
• Third-Party Fees: Payment processing fees, currency conversion charges
• Terms Violations: Accounts terminated for violating our Terms of Service
• Repeat Refund Requests: Multiple refund requests from the same user
• Upgrade/Downgrade Differences: Partial period charges from plan changes

4. How to Request a Refund

Step 1: Contact Us

Email our support team at refunds@hyrstudio.com with:

• Your account email address
• Date of purchase
• Subscription plan
• Reason for refund request (optional for 14-day guarantee)

Step 2: Confirmation

We will acknowledge your request within 1 business day and may ask clarifying questions for requests outside the 14-day window.

Step 3: Processing

Once approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive email confirmation when processed

Alternative: In-App Request

You can also request a refund through:

1. Log in to your HYR Studio account
2. Go to Settings > Billing
3. Click "Request Refund"
4. Follow the prompts

5. Refund Processing Times

6. What Happens After a Refund

Once your refund is processed:

Account Status

• Your paid subscription is canceled immediately
• Your account is converted to the Free tier
• You retain access to Free tier features (500 credits/month with watermark)

Your Content

• Previously generated content remains accessible
• You can still export content you created
• New generations will include the HYR Studio watermark

Future Subscriptions

• You can upgrade again at any time
• The 14-day guarantee is a one-time offer per customer
• No restrictions on future account usage

7. Subscription Cancellation vs. Refund

If you just want to stop future charges but keep access until your period ends, choose Cancellation in Settings > Billing.

8. Chargebacks and Disputes

We ask that you contact us first before filing a chargeback with your bank. Chargebacks:

• Take longer to resolve (30-90 days)
• May result in account suspension during investigation
• Can be avoided with a quick email to refunds@hyrstudio.com

We are committed to resolving billing issues quickly and fairly.

9. Enterprise and Custom Plans

For Enterprise customers with custom agreements:

• Refund terms are specified in your service agreement
• Contact your dedicated account manager for refund requests
• Custom terms may include different guarantee periods

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be:

• Posted on this page with updated date
• Communicated via email for material changes
• Applied to new purchases after the change date

Existing subscriptions will be honored under the policy in effect at time of purchase.

11. Contact Us

For refund requests or billing questions:

• Email: refunds@hyrstudio.com

• Email: billing@hyrstudio.com

• Email: support@hyrstudio.com

Monday - Friday, 9 AM - 6 PM EST

We typically respond within 24 hours on business days.

Quick Reference

Thank you for choosing HYR Studio. We stand behind our product and are committed to your satisfaction.